Welcome to Uxbridge Florist. These Terms & Conditions (“Terms”) govern your use of our online shop and your purchases of flower arrangements and related products for delivery within Uxbridge and its surrounding areas. Please make sure you read these Terms carefully before placing an order. Continuing to use our site and placing an order is considered acceptance of these Terms. These Terms are periodically updated, and it is your responsibility to review them before each purchase.
Uxbridge Florist is a local, independent florist offering online ordering and delivery services of fresh flowers, bouquets, and related gifts throughout Uxbridge and neighbouring areas. References to “we,” “our,” or “us” mean Uxbridge Florist, and references to “you” or “your” mean the customer placing an order via our website.
Our services are available to individuals aged 18 years or older who are residents of, or arranging for delivery to, Uxbridge and surrounding postcode areas. By placing an order with us, you confirm that you meet these criteria and have the legal capacity to enter into binding contracts. These Terms apply to all online orders placed for flower delivery in Uxbridge and nearby areas.
We provide a convenient online ordering platform where you can select floral products, provide delivery instructions, and make payment. The order process consists of:
We reserve the right to refuse or cancel any order at our discretion, including in cases of incomplete or incorrect information, suspected fraud, or product unavailability. In such cases, you will be informed as soon as possible and a full refund provided if payment has been made.
All products are subject to availability. As flowers are a seasonal and perishable product, there may be occasions where specific blooms or containers are unavailable. In such cases, we reserve the right to substitute items with alternatives of equal or greater value and similar appearance or style, maintaining the overall theme of the arrangement. Wherever possible, we will attempt to contact you about significant substitutions.
All prices are stated in GBP (£) and include value added tax (VAT) if applicable. Prices may change from time to time but changes will not affect orders already confirmed and paid. Prices for delivery, where applicable, will be stated separately and added to your total during checkout.
Payment must be made in full at the time of ordering. We accept major credit and debit cards, and may offer other payment methods as displayed at checkout. Your payment details are processed securely via our payment gateway provider. We do not store your card details.
Orders will only be processed following successful payment authorisation. If your payment is declined, your order will not be accepted.
We deliver to addresses within Uxbridge and its surrounding areas as stipulated on our website. Upon entering the delivery address, our system will confirm if delivery is available. Standard delivery hours are between 9am and 6pm, Monday to Saturday. We do not guarantee specific delivery times unless stated; requests for time-specific deliveries may be accommodated at our discretion.
It is your responsibility to provide accurate and complete delivery details, including postcode, property number/name, and any additional information to aid our driver. If the recipient is not available at the delivery address, we may attempt to leave the order with a neighbour, at a secure location on the premises, or return it to our shop for redelivery at an additional charge.
We cannot be held liable for deliveries that are delayed or not completed due to incorrect or incomplete delivery information provided by you, or if there is no safe place to leave the delivery.
You may cancel or amend your order by contacting us as soon as possible. Orders may be cancelled for a full refund up to 24 hours before the scheduled delivery date. After this time (within 24 hours), we may already have begun preparing your arrangement, in which case cancellation may not be possible, or a partial refund offered at our discretion. Amendments such as changes to recipient details, messages, or delivery dates/time must also be requested at least 24 hours before delivery.
Bespoke or special orders may not be eligible for cancellation or refunds once preparation has begun.
If you are not satisfied with your purchase, please contact us within 24 hours of delivery, providing the order number and details of your concern. As flowers are perishable, we may request photographic evidence to assess the issue. Where appropriate, we will offer a replacement or refund. Refund decisions are at our discretion and in accordance with your statutory rights.
We are unable to accept returns for change-of-mind due to the perishable nature of our products, unless the goods are faulty, damaged, or not as described.
You are responsible for ensuring that any recipient is available to receive the delivery, and for providing accurate and complete address and contact information. You agree not to use our service for unlawful or prohibited purposes, or to provide information that is false, misleading, or incomplete.
Messages supplied by you to accompany your bouquet or gift must not contain obscene, offensive, or inappropriate content. We reserve the right to remove or amend messages that, in our opinion, do not comply with these requirements.
Our liability to you is limited to the purchase price of your order. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential losses, nor for failure to deliver your order due to circumstances beyond our reasonable control (including, but not limited to, adverse weather, accidents, or disruptions to transport).
Nothing in these Terms limits or excludes our liability for death or personal injury resulting from our negligence, or fraud or fraudulent misrepresentation, or any liability that cannot be excluded under UK law.
Your privacy is important to us. We collect, store, and process personal data in accordance with current UK data protection laws. Your information is used solely to process, fulfil, and deliver your order, and to contact you about your purchase if required. For more information, please review our Privacy Policy.
These Terms and your use of our online shop shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to change or update these Terms at any time. Customers are advised to consult this page before using our service or making a new order. The version of these Terms in force at the time you place your order will apply to your order.
If any part of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect. A failure or delay by Uxbridge Florist to exercise any right or remedy under these Terms shall not constitute a waiver of such right or remedy.
If you have any questions or concerns about these Terms or your order, please contact us through the customer service section of our website. We will endeavour to respond to your query as swiftly as possible, particularly concerning orders for flower delivery in Uxbridge and nearby areas.
These Terms & Conditions apply to all orders placed for flower delivery within Uxbridge and the surrounding areas. By using our site and placing an order, you confirm your acceptance of these updated Terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Uxbridge, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Uxbridge.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
