As your trusted local Uxbridge florist, we take pride in delivering the freshest, highest quality flowers to homes and businesses throughout the area. We hand-select every bloom to meet our rigorous quality standards, ensuring your arrangements arrive vibrant and fragrant. Every order is backed by our Fresh Flowers Guarantee—so you can buy with confidence, knowing that your satisfaction is our top priority.
We strive to deliver each bouquet and floral arrangement in perfect condition. However, if your order arrives damaged or not up to our high standards, we want to make it right straightaway. Should you receive flowers that are wilted, broken, or otherwise compromised on arrival, please contact us as soon as possible—ideally within 24 hours of delivery. Retain the original packaging and provide a clear description or photos of the issue to help us resolve your concern swiftly.
Our expertly arranged flowers are guaranteed to remain fresh for at least five days from the time of delivery, provided they are cared for according to the instructions supplied with your bouquet. If you notice your flowers fading or perishing sooner than expected—despite following care recommendations—please contact us within this freshness window. We will review your case promptly in line with our Fresh Flowers Guarantee.
Your happiness with our flowers is very important to us. In the rare event that your flowers are damaged on arrival or do not remain fresh during the guaranteed period, we offer a choice of a full refund or a replacement arrangement (subject to availability and your preference). Our team will always work with you to find a solution that meets your needs and restores your confidence in our service.
If a replacement is selected, we will strive to match your original order as closely as possible. Should specific blooms be unavailable, we will offer suitable alternatives of equal value and style.
If your experience with Uxbridge Florist has not met your expectations, we invite you to share your feedback directly with us. To start the complaints process, please get in touch providing your order details and a description of your concern. Our dedicated customer service team will acknowledge your complaint promptly and aim to resolve it, typically within two working days.
For complex or sensitive matters, a senior member of our team will review your case and ensure you receive a fair and timely resolution. We may also request additional details or photos if needed to fully understand and address your complaint.
Uxbridge Florist has been serving local households and businesses for years, earning a reputation for reliability and personal service. When you choose us for your flower needs, you can expect not only beautiful, fresh blooms but a straightforward and supportive returns, refunds, and complaints process. Thank you for supporting your local Uxbridge florist—we look forward to helping you celebrate every occasion with peace of mind.
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